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Achieving Student SuccessEffective Student Services in Canadian Higher Education |
eBook Available
A comprehensive introduction to professional student services that support student success in Canada's post-secondary institutions.
In today's colleges and universities, whether students succeed depends in large part on access to effective services that can support and guide them in pursuit of their educational goals. Policy and practice in the field of student services has been largely based on professional literature from US sources. Donna Hardy Cox and Carney Strange offer the first comprehensive description of professional student services in Canadian colleges and universities from the perspective of the practitioner-scholars who create and lead them.
Hardy Cox and Strange begin with an overview of student services dealing with the matriculation of post-secondary students - through enrolment management, financial assistance, and orientation to the institution and accommodation - and then discuss housing and residence life, student leadership programs, systems of judicial and academic integrity, and student support and adjustment through counselling, health and wellness initiatives, career and employment advice, and a variety of services that can respond to a variety of needs.
How these services are integrated professionally on campus, including their organization and leadership as well as their design within differing institutional contexts, and delivery methods, is the focus of the closing chapters, followed by a distillation of principles that underlie effective student services.
Contributors include Murray Baker (University of Western Ontario), Bruce Belbin (Northern Alberta Institute of Technology), Deborah Eerkes (University of Alberta), Donna Hardy Cox (Memorial University/University of New Brunswick), Ted James (Douglas College), Heather Lane Vetere (Toronto Metropolitan University), Chris McGrath (University of Toronto), Roberta Mason (Royal Roads University), Patricia Mirwaldt (University of British Columbia), Bonnie Neuman (Dalhousie University), Michel Ouellette (Cochise College), C. Carney Strange (Saint Xavier University), Nona Robinson (University of Toronto), Jack Russel (University of Western Ontario), Robert Shea (Memorial University), and Brian Sullivan (University of British Columbia).
Hardy Cox and Strange begin with an overview of student services dealing with the matriculation of post-secondary students - through enrolment management, financial assistance, and orientation to the institution and accommodation - and then discuss housing and residence life, student leadership programs, systems of judicial and academic integrity, and student support and adjustment through counselling, health and wellness initiatives, career and employment advice, and a variety of services that can respond to a variety of needs.
How these services are integrated professionally on campus, including their organization and leadership as well as their design within differing institutional contexts, and delivery methods, is the focus of the closing chapters, followed by a distillation of principles that underlie effective student services.
Contributors include Murray Baker (University of Western Ontario), Bruce Belbin (Northern Alberta Institute of Technology), Deborah Eerkes (University of Alberta), Donna Hardy Cox (Memorial University/University of New Brunswick), Ted James (Douglas College), Heather Lane Vetere (Toronto Metropolitan University), Chris McGrath (University of Toronto), Roberta Mason (Royal Roads University), Patricia Mirwaldt (University of British Columbia), Bonnie Neuman (Dalhousie University), Michel Ouellette (Cochise College), C. Carney Strange (Saint Xavier University), Nona Robinson (University of Toronto), Jack Russel (University of Western Ontario), Robert Shea (Memorial University), and Brian Sullivan (University of British Columbia).
Details
272 Pages, 6 x 9
ISBN 9780773536227
January 2010
Formats: Paperback, Cloth, eBook
"At last, an inspirational and useful book on the underestimated professions of Student Services - and Canadian at that! If students are to be served holistically and well, it is important to understand, value, and nurture the roles of Student Services - just as Achieving Student Success helps us to do. Thank you for this important contribution to post-secondary education!" Marilyn Luscombe, President and CEO of Selkirk College, and Board Chair of the Association of Community Colleges of Canada.
"This book makes a significant contribution to the field. It fills a void and provides a benchmark for student affairs in Canada. It will be of considerable interest to student affairs practitioners at all levels as well as senior officers in colleges and universities, scholars of Canadian higher education and higher education administration and parents of prospective students." Robert Crawford, Former Dean of Student Affairs, Queen's University.
“Achieving Student Success is a must read for every Canadian student affairs and services professional. It is a text that we can all engage in and continue to elaborate upon to add our stories of our field from institutions across Canada.” The Chronicle of Higher Education
"This book makes a significant contribution to the field. It fills a void and provides a benchmark for student affairs in Canada. It will be of considerable interest to student affairs practitioners at all levels as well as senior officers in colleges and universities, scholars of Canadian higher education and higher education administration and parents of prospective students." Robert Crawford, Former Dean of Student Affairs, Queen's University.
“Achieving Student Success is a must read for every Canadian student affairs and services professional. It is a text that we can all engage in and continue to elaborate upon to add our stories of our field from institutions across Canada.” The Chronicle of Higher Education
Donna Hardy Cox is an associate professor of social work at Memorial University.
C. Carney Strange is professor of higher education and student affairs at Bowling Green State University and co-author of Educating by Design: Creating Campus Learning Environments That Work.
C. Carney Strange is professor of higher education and student affairs at Bowling Green State University and co-author of Educating by Design: Creating Campus Learning Environments That Work.
Table of Contents
Peggy Patterson vii
Preface xi
PART ONE
HISTORICAL, PHILOSOPHICAL, AND THEORETICAL FOUNDATIONS OF STUDENT SERVICES 3
01 Foundations of Student Services in Canadian Higher Education
Donna Hardy Cox and C. Carney Strange 5
02 Theoretical Foundations of Student Success
C. Carney Strange 18
PART TWO
FORMS, FUNCTIONS, AND PRACTICES:
STRUCTURING SERVICES FOR STUDENT SUCCESS 31
Matriculation
03 Enrolment Management, Admissions, and Registrar Services
Bonnie Neuman 33
04 Student Financial Assistance and Scholarship Services
Murray Baker 55
05 Orientation and First-Year Services
Roberta Mason 66
Accommodation, Engagement, and Involvement
06 Housing and Residence Life
Heather Lane Vetere 77
07 Student Leadership, Involvement, and Service Learning
Nona Robinson 89
08 Student Judicial Affairs and Academic Integrity
Deborah Eerkes 100
Support and Adjustment
09 Counselling Services
Jack Russel 113
10 Health and Wellness Services
Patricia Mirwaldt 124
11 Career and Employment Services
Robert Shea 141
12 Services for Diverse Students
Chris McGrath 153
13 Organizing, Leading, and Managing Student Services
Brian Sullivan 165
PART THREE
INSTITUTIONAL MISSION AND CONTEXT 193
14 Student Services in College
Ted James 195
15 Student Services in University
Michel Ouellette 208
16 Student Services at a Distance
Donna Hardy Cox and Bruce Belbin 221
PART FOUR
ACHIEVING STUDENT SUCCESS: CONCLUSION 235
17 Principles and Strategies of Good Practice in Student Services
C. Carney Strange and Donna Hardy Cox 237
References 247
Contributors 285
Index 289
Peggy Patterson vii
Preface xi
PART ONE
HISTORICAL, PHILOSOPHICAL, AND THEORETICAL FOUNDATIONS OF STUDENT SERVICES 3
01 Foundations of Student Services in Canadian Higher Education
Donna Hardy Cox and C. Carney Strange 5
02 Theoretical Foundations of Student Success
C. Carney Strange 18
PART TWO
FORMS, FUNCTIONS, AND PRACTICES:
STRUCTURING SERVICES FOR STUDENT SUCCESS 31
Matriculation
03 Enrolment Management, Admissions, and Registrar Services
Bonnie Neuman 33
04 Student Financial Assistance and Scholarship Services
Murray Baker 55
05 Orientation and First-Year Services
Roberta Mason 66
Accommodation, Engagement, and Involvement
06 Housing and Residence Life
Heather Lane Vetere 77
07 Student Leadership, Involvement, and Service Learning
Nona Robinson 89
08 Student Judicial Affairs and Academic Integrity
Deborah Eerkes 100
Support and Adjustment
09 Counselling Services
Jack Russel 113
10 Health and Wellness Services
Patricia Mirwaldt 124
11 Career and Employment Services
Robert Shea 141
12 Services for Diverse Students
Chris McGrath 153
13 Organizing, Leading, and Managing Student Services
Brian Sullivan 165
PART THREE
INSTITUTIONAL MISSION AND CONTEXT 193
14 Student Services in College
Ted James 195
15 Student Services in University
Michel Ouellette 208
16 Student Services at a Distance
Donna Hardy Cox and Bruce Belbin 221
PART FOUR
ACHIEVING STUDENT SUCCESS: CONCLUSION 235
17 Principles and Strategies of Good Practice in Student Services
C. Carney Strange and Donna Hardy Cox 237
References 247
Contributors 285
Index 289
