Named one of The Hill Times’s Best Books of 2016 The Internet ecosystem is held together by a sur- prisingly intangible glue – trust. To meet its full potential, users need to trust that the Internet works reliably and efficiently when providing them with the information they are seeking, while also being secure, private and safe. When trust in the Internet wanes, the network’s stock of “digital social capital” falls and users begin to alter their online behaviour. These often subtle changes in behaviour tend to be collectively highly maladap- tive, hindering the economic, developmental and innovative potential of the globe-spanning net- work of networks. Look Who’s Watching confirms in vivid detail that the trust placed by users in the Internet is in- creasingly misplaced. Edward Snowden’s revela- tions that the United States National Security Agency and other government agencies are spying on Internet users, the proliferation of cybercrime and the growing commodification of user data and regulatory changes – which threaten to fragment the system – are all rapidly eroding the confidence users have in the Internet ecosystem. Based on a combination of illustrative anecdotal evidence and analysis of new survey data, Look Who’s Watching clearly demonstrates why trust matters, how it is being eroded and how, with care and deliberate policy action, the essential glue of the Internet can be restored. Fen Osler Hampson is the director of cigi’s Global Security & Politics Program and serves as Chancel- lor’s Professor at Carleton University. Eric Jardine is assistant professor of political science at Virginia Polytechnic Institute and State University and is a research fellow at cigi. 2 0 M Q U P F A L L 2 0 1 7 P O L I T I C A L S T U D I E S n e w i n p a p e r Look Who’s Watching Surveillance, Treachery and Trust Online fen osler hampson and eric jardine “A clear, timely and essential book about the importance of trust as an engine for the Internet.” Michael Chertoff, former secretary of the US Department of Homeland Security S P E C I F I C AT I O N S CIGI Press October 2017 978-1-928096-30-6 $22.00A CDN, $22.00A US, £18.99 paper 6 x 9 364pp 10 tables, 42 figures eBook available