Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 481 9 The Internet ecosystem is held together by a surprisingly intangible glue – trust. To meet its full potential, users need to trust that the Internet works reliably and efficiently when providing them with the information they are seeking, while also being secure, private and safe. When trust in the Internet wanes, the network’s stock of “digital social capital” falls and users begin to alter their online behaviour. These often subtle changes in behaviour tend to be collectively highly maladaptive, hindering the economic, developmental and innovative potential of the globe-spanning network of networks. Look Who’s Watching confirms in vivid detail that the trust placed by users in the Internet is increasingly misplaced. Edward Snowden’s revelations that the United States National Security Agency and other government agencies are spying on Internet users, the proliferation of cybercrime and the growing commodification of user data and regulatory changes – which threaten to fragment the system – are all rapidly eroding the confidence users have in the Internet ecosystem. Based on a combination of illustrative anecdotal evidence and analysis of new survey data, Look Who’s Watching clearly demonstrates why trust mat- ters, how it is being eroded and how, with care and deliberate policy action, the essential glue of the Internet can be restored. “The authors have produced a clear, timely and essential book about the importance of trust as an engine for the Internet. We must foster that trust if the global Internet is to continue to flourish.” Michael Chertoff, executive chairman and co-founder, Chertoff Group, and former secretary of the US Department of Homeland Security “Fen Osler Hampson and Eric Jardine capture the complex ways in which, until now, trust has functioned as the social capital and currency of the Inter- net ecosystem and driven rapid adoption of digital technology. They provide insight into what we can do to reinforce the vitality and resilience of the Inter- net going forward, even as we become more sophisticated about the threats and vulnerabilities we face online.” Eileen Donahoe, director of global affairs, Human Rights Watch, and former US ambassador to the United Nations Human Rights Council in Geneva, Switzerland Fen Osler Hampson is the director of cigi’s Global Security and Politics Pro- gram and continues to serve as Chancellor’s Professor at Carleton University. Eric Jardine is assistant professor of political science at Virginia Polytechnic Institute and State University and is a research fellow at cigi. M Q U P S P R I N G 2 0 1 7 S P E C I F I C AT I O N S CIGI Press October 2016 978-1-928096-19-1 $32.00T CDN, $32.00T US, £27.99 cloth 6 x 9 364pp 10 tables, 42 figures eBook available P O L I T I C A L S T U D I E S Look Who’s Watching Surveillance, Treachery and Trust Online fen osler hampson and eric jardine Internet security breaches are eroding trust and threaten to unravel, if not ravage, the Internet. CIGI Press As of 1 September 2016, MQUP has assumed worldwide responsibility for sales, marketing, and distribution of CIGI Press.The Centre for Inter- national Governance Innovation (CIGI) is an independent, non-partisan think tank focused on international governance. Led by experienced practitioners and distinguished academics, CIGI supports research, forms networks, advances policy debate and generates ideas for multi- lateral governance improvements. Conducting an active agenda of re- search, events and publications, CIGI’s interdisciplinary work includes collaboration with policy, business and academic communities around the world. A N N O U N C I N G A N E W PA R T N E R S H I P